Going beyond career goals

What's your career goal? This is most managers' favorite question. They ask to ensure that our responsibilities in the organization align with our career goals. They want to be helpful in our journey. All good, but I've always found it awkward to answer that. It’s not that I have an absurd goal that people would … Continue reading Going beyond career goals →

Talk goals during product demos

Let’s say you’re selling live chat software to a customer support manager. You're aware of their business and the challenges with their customer support. So you structure your conversation around their problems and the magnificent solution you can offer. On the other hand, there’s another live chat software that offers similar features as you do. … Continue reading Talk goals during product demos →